Quality Assurance & Compliance Coordinator
Location: Hybrid / Office & Community-Based Position
Department: Quality Assurance & Compliance
Reports To: Chief Information Officer (CIO)
Employment Type: Full-Time or Independent Contractor
About the Role
Linwalk Creative Solutions, LLC is seeking a detail-oriented Quality Assurance & Compliance Coordinator to support program quality, regulatory compliance, data integrity, and technology systems across the organization. Reporting to the CIO, this role helps ensure organizational programs, databases, reporting systems, and operational processes meet established standards while supporting continuous improvement initiatives.
Key Responsibilities
Conduct audits of client files, case notes, program documentation, and databases.
Monitor compliance with federal, state, contractual, and organizational requirements.
Track performance metrics, program outcomes, and reporting deadlines.
Identify quality concerns and support corrective action planning.
Prepare compliance reports, audit summaries, and performance dashboards.
Ensure accuracy, completeness, and integrity of program data.
Support staff training on documentation standards, compliance requirements, and technology systems.
Assist with administration of case management systems, databases, and reporting platforms.
Monitor system usage and recommend workflow improvements.
Assist with software implementation, testing, system upgrades, and data migration projects.
Support cybersecurity, confidentiality, and data protection practices.
Collaborate with program managers and leadership to improve operational efficiency and service delivery.
Qualifications
Bachelor’s degree in Information Technology, Business Administration, Human Services, Public Administration, or a related field preferred.
Two (2) years of experience in compliance, quality assurance, auditing, data management, technology support, or related fields preferred.
Experience with databases, reporting systems, and Microsoft Office applications.
Strong analytical, organizational, and problem-solving skills.
Ability to maintain confidentiality and interpret policies and regulations.
Experience in nonprofit, housing, workforce development, or social service programs preferred.
Desired Skills
Quality assurance and compliance monitoring
Data management and reporting
Case management software administration
Microsoft Excel and Power BI
Policy and procedure development
Process improvement and workflow automation
Technology systems support
Documentation review and auditing
Cybersecurity awareness
Team collaboration and communication
Why Join Linwalk Creative Solutions?
Join a mission-driven organization dedicated to strengthening communities through housing, workforce development, youth services, and innovative support programs. This role offers an opportunity to help improve organizational quality, compliance, data systems, and operational excellence while making a meaningful impact in the lives of those we serve.
Equal Employment Opportunity
Linwalk Creative Solutions, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, contractors, applicants, interns, volunteers, and program staff. All qualified applicants will receive consideration without regard to any protected characteristic under applicable federal, state, or local law.